Shipping policy

At Shoplyfine, we offer reliable international shipping to bring quality products to your door

SHIPPING DESTINATIONS & DELIVERY TIMES

We ship internationally to the following countries:

Norway: 7-12 business days (prices in NOK)
United States: 10-14 business days (prices in USD)
Canada: 10-13 business days (prices in CAD)
UK, Germany, France, Netherlands, Sweden, Denmark, Finland, Australia: 10–20 business days (prices in USD)

Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays. We are not responsible for delays caused by customs or force majeure events.

COUNTRY OF ORIGIN & FULFILLMENT

Products are fulfilled by our international logistics partners and ship primarily from warehouses in China. Some items may ship from regional fulfillment centers depending on availability.

All shipments include proper customs documentation with:

HS (Harmonized System) codes for customs classification
Accurate country of origin declarations

ORDER PROCESSING

Orders are typically processed within 1-3 business days. You will receive a tracking number via email once your order ships. Please allow 24-48 hours for tracking information to update.

CUSTOMS, DUTIES & IMPORT TAXES

Important: Our prices are DDU (Delivered Duty Unpaid). This means:

The price you pay at checkout does NOT include customs duties, import taxes, VAT, or other fees that may be charged by your country
You (the customer) are responsible for paying any customs duties, import taxes, or clearance fees required by your destination country
These charges vary by country and are determined by your local customs authority
Customs fees are separate from shipping costs and are NON-REFUNDABLE, even if you return the product

Estimated duty thresholds:

Norway: Orders may be subject to VAT (25%) and customs duties
United States: Orders over $800 USD may be subject to duties and taxes
Canada: Orders over $20 CAD may be subject to duties, GST/HST, and PST. Most orders to Canada will be subject to duties and taxes given the low threshold
United Kingdom: VAT and import duties may apply on orders over £135
European Union: VAT applies on all orders; import duties may apply depending on product value
Australia: GST may apply on orders over AUD 1,000

We recommend checking with your local customs office to estimate potential duties before placing an order.

CUSTOMS DELAYS OR REJECTIONS

If your package is delayed or rejected by customs:

We will work with you to provide necessary documentation
If customs rejects the shipment due to incorrect information on our part, we will issue a full refund
If customs rejects the shipment due to your country's import restrictions or your refusal to pay duties, we cannot offer a refund

TRACKING YOUR ORDER

Once shipped, you can track your order using the tracking number provided. International tracking may show limited updates while in transit between countries.

LOST OR DAMAGED SHIPMENTS

If your order is lost in transit or arrives damaged: