Refund policy

REFUND AND RETURN POLICY

At Shoplyfine, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

NORWEGIAN CONSUMERS — 14-DAY RIGHT OF WITHDRAWAL (ANGRERETT)

In accordance with the Norwegian Right of Cancellation Act (Angrerettloven), customers residing in Norway have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.

How to exercise your right of withdrawal: Contact us at contact@shoplyfine.com within 14 days of receiving your order, stating your order number and that you wish to withdraw from the purchase. You do not need to provide a reason.

Return of goods: You must return the item(s) within 14 days of notifying us of your withdrawal. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund: We will refund the full product price within 14 days of receiving the returned item(s) or proof of return shipment, whichever comes first. The refund will be issued to your original payment method.

Exceptions — the right of withdrawal does not apply to:

Sealed hygiene or personal care products that have been opened

Custom or personalised items made to your specifications

Items that have been used or damaged by the customer

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us immediately at contact@shoplyfine.com within 14 days of receiving your order.

What we need:

Your order number
Clear photos or video showing the damage or defect
A brief description of the issue

What we'll do: Once we verify the issue, we will offer you one of the following solutions:

Full refund to your original payment method
Free replacement shipment
Partial refund (if the item is still usable)

Important: You do NOT need to return damaged or defective items. We will process your claim based on the photo/video evidence provided.

WRONG ITEM RECEIVED

If you received an incorrect item, please contact us at contact@shoplyfine.com within 7 days of delivery with:

Your order number
Photos of the item you received

We will send you the correct item at no additional cost or issue a full refund. You do not need to return the wrong item.

RETURN REQUIREMENTS

Items must be unused, unworn, and in original condition
All tags, labels, and original packaging must be intact
You must contact us at contact@shoplyfine.com before initiating a return for authorization
Items must be shipped with a trackable shipping method

CUSTOMS DUTIES & TAXES

Customs duties, import taxes, VAT, and any fees imposed by your country are non-refundable, even if you return the product for a refund. These charges are separate from your order total and are paid to your local customs authority, not to Shoplyfine.

NON-RETURNABLE ITEMS

We do NOT accept returns for:

Items marked as final sale or clearance
Used, worn, washed, or altered items
Items without original tags or packaging
Items damaged by the customer
Hygiene products or personal care items (if opened or used)

HOW TO START A RETURN

Step 1: Contact us at contact@shoplyfine.com with your order number, reason for return, and photos (if applicable).

Step 2: Wait for our return authorization email with:

Return option based on your order value
Return address and instructions (if physical return required)
RMA (Return Merchandise Authorization) number

Step 3: If physical return is required, ship the item(s) back using a trackable method and send us the tracking number.

Step 4: Once we receive and inspect the item(s), we will process your refund.

Important: Returns without prior authorization or valid tracking information cannot be accepted.

REFUND PROCESSING

Refunds cover the product price only. Original shipping costs and any customs duties or import taxes paid are non-refundable.

Timeline:

After inspection, your refund will be processed within 5-10 business days to your original payment method
Please note that international returns may take 15-30 days to reach our warehouse
It may take an additional 5-10 business days for the refund to appear in your account

Full Refund: Issued if items are in original condition, tags are intact, returned within 14 days, and authorization was obtained.

Refund Deductions: